Legal
Privacy Policy
Last updated:
Introduction
Flowstead ("we", "us", "our") operates the website zodmarixxydrizur.world and provides daily rhythm coaching programs, workshops, and associated digital resources. We are committed to protecting and respecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how Flowstead collects, uses, discloses, and manages your personal information when you visit our website, use our services, or communicate with us. Please read this policy carefully. By using our website or services, you acknowledge that you have read and understood this policy.
If you do not agree with this policy, please discontinue use of our website and services and contact us if you have questions at the address provided at the end of this document.
Information We Collect
Information you provide directly
When you use Flowstead's website or services, you may provide us with the following categories of personal information:
- Contact information: your full name, email address, and telephone number (provided via our contact form or program enrolment process).
- Programme participation data: information you share during coaching sessions, workshop activities, or written exercises related to your daily schedule, working habits, energy patterns, goals, and workplace context.
- Payment information: billing name and address (collected via our secure third-party payment processor; we do not store full card details).
- Communications: the content of any emails, messages, or other correspondence you send to us.
- Consent records: records of any consents you provide, including consent to data processing on our contact form.
Information collected automatically
When you visit zodmarixxydrizur.world, our servers and analytics tools may automatically collect:
- IP address and approximate geographic location (country/city level).
- Browser type, version, and operating system.
- Pages visited, time spent on each page, and navigation path through our website.
- Referring URL (the page that linked you to our site).
- Device type (desktop, mobile, tablet).
- Date and time of your visit.
- Cookie identifiers (see our Cookies Policy for full details).
How We Use Your Information
Flowstead uses your personal information for the following purposes:
- Service delivery: to provide, administer, and personalise our coaching programs, workshops, and digital resources to you.
- Communication: to respond to your enquiries, send booking confirmations, programme materials, and relevant updates about your enrolment.
- Improvement of services: to analyse how our website and programs are used so we can identify areas for improvement and develop new offerings.
- Legal compliance: to comply with applicable laws, regulations, and lawful requests from regulatory authorities.
- Security: to detect, investigate, and prevent fraudulent activity or other illegal acts that may affect Flowstead or its clients.
- Marketing (with consent): where you have opted in, to send you newsletters, resource guides, or updates about new Flowstead programs. You may withdraw this consent at any time.
We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.
Legal Basis for Processing
We process your personal information under the following bases:
- Consent: where you have expressly consented to processing, such as when submitting our contact form or signing up for communications.
- Contractual necessity: where processing is necessary to fulfil a contract with you (e.g., delivering a coaching programme you have purchased).
- Legitimate interests: where we have a legitimate business interest in processing your data that is not overridden by your rights — such as improving our services, maintaining website security, and conducting internal analytics.
- Legal obligation: where processing is required by applicable Australian law.
Disclosure of Your Information
Flowstead may disclose your personal information to the following categories of third parties:
- Service providers: third-party vendors who assist us in delivering our services, including email delivery providers, payment processors, video conferencing platforms, and website hosting services. These parties are contractually bound to process your data only as instructed by Flowstead.
- Professional advisors: lawyers, accountants, and auditors who require access to information in the ordinary course of providing their professional services.
- Regulatory authorities: government agencies or law enforcement authorities where required by law or in response to a lawful request.
- Business transfers: in the event of a merger, acquisition, or sale of all or substantially all of Flowstead's assets, your personal information may be transferred as part of that transaction. We will notify you before your data is transferred and becomes subject to a different privacy policy.
We do not transfer your personal data outside of Australia except where necessary for service delivery (e.g., use of cloud infrastructure hosted overseas). Where such transfers occur, we ensure appropriate safeguards are in place consistent with Australian Privacy Principle 8.
Data Retention
We retain your personal information for as long as is necessary to fulfil the purposes for which it was collected, or as required by law. Specifically:
- Contact form enquiries: retained for 24 months from the date of your last interaction with us.
- Programme participation records: retained for 5 years from programme completion, in line with Australian record-keeping requirements.
- Financial records: retained for 7 years in compliance with Australian taxation law.
- Marketing consent records: retained until withdrawal of consent plus 12 months.
- Website analytics data: retained in aggregated, anonymised form indefinitely; identifiable data is purged after 26 months.
When your data is no longer required, we securely delete or anonymise it.
Your Rights
Under the Australian Privacy Act and the Australian Privacy Principles, you have the following rights in relation to your personal information:
- Access: you may request a copy of the personal information we hold about you.
- Correction: if you believe information we hold is inaccurate, incomplete, or out of date, you may request that we correct it.
- Opt-out of marketing: you may withdraw consent for marketing communications at any time by contacting us or using the unsubscribe link in any marketing email.
- Complaint: if you believe we have breached the Australian Privacy Principles, you may lodge a complaint with us directly. If you are not satisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
To exercise any of these rights, please contact us using the details at the end of this policy. We will respond within 30 days.
Security
Flowstead takes reasonable technical and organisational measures to protect your personal information from unauthorised access, use, disclosure, alteration, or destruction. These measures include:
- HTTPS encryption for all data transmitted between your browser and our website.
- Access controls ensuring only authorised Flowstead personnel can access personal data.
- Regular security assessments of our systems and third-party service providers.
- Staff training on data privacy obligations.
No method of data transmission or storage is completely secure. While we strive to protect your personal information, we cannot guarantee absolute security. If you believe your data has been compromised, please notify us immediately.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your experience and analyse site usage. For full details on the types of cookies we use, their purposes, and how to manage your preferences, please refer to our Cookies Policy.
Children's Privacy
Flowstead's services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected data from a child, we will take steps to delete it promptly. If you believe a child has submitted personal data to us, please contact us immediately.
Third-Party Links
Our website may contain links to third-party websites. These links are provided for your convenience only. Flowstead is not responsible for the privacy practices or content of third-party websites, and this Privacy Policy does not apply to them. We encourage you to review the privacy policies of any external sites you visit.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. Any updates will be posted on this page with a revised "last updated" date. Where changes are material, we will notify you by email (if we hold your address) or by displaying a prominent notice on our website. Your continued use of our services after the effective date of any update constitutes acceptance of the revised policy.
Contact Us
For questions, access requests, corrections, complaints, or any other privacy-related matters, please contact Flowstead at:
- Address: 388 George St, Sydney NSW 2000, Australia
- Phone: +61 2 8006 8834
- Email: help@zodmarixxydrizur.world